F&B Manager (m/f)

Would you like to work for a family-owned company and a dynamic group with more than 30 Falkensteiner Hotels & Residences in Europe? Would you prefer a "Welcome Home!" feeling instead of a sterile working environment? Would you like to actively participate instead of just trying to keep up? Would you like to set your sights high instead of not making any progress? Then you are at the right place at Falkensteiner Hotels & Residences!    We are looking forward to welcoming you to our team in Falkensteiner Hotel & Spa Jesolo soon as:F&B Manager (m/f)YOUR TASKS:The F&B Manager is a strategic business leader for the Food & Beverage operations. He/she is responsible for overseeing all areas within the Food & Beverage department ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners. The position has overall responsibility for achieving financial performance, guest and colleagues engagement. The F&B Manager is a strategic business leader for the Food & Beverage operations. He/she “speaks Italian, English & German fluently”, is responsible for overseeing all areas within the Food & Beverage department ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners. The position has overall responsibility for achieving financial performance, guest and colleagues engagement.Main Duties:Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.Manages multiple disciplines under Food & Beverage to continually drive total hotel revenue, maximize profitability, and improve colleague and guest engagement.Maintains high performance levels in the department by setting SMART goals and expectations in line with company priorities and hotel goals.Is responsible for the MICE from offer to confirmation and follows all the events in House.Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal guest and potential external key guest’s, effectively responds to and resolves guest problems and complaints in a timely manner.Reviews guest’s comments , company survey results, and other data to identify areas for improvement in relation to service, products and promotions. Reviews findings with F&B team and ensures appropriate corrective action is taken.Observes behaviors, and provides timely feedback to individuals and/or leaders to ensure continuous improvement of service performance.Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information.Celebrate successes and recognizes the contribution of team members; ensuring recognition occurs throughout the departments and the hotel.Creates appropriate Personal Development Plans and develops team members based on their individual strengths, development needs, and career aspirations. Identifies future leaders within the hotel and ensures they have a Personal Development Plan to continuously grow within the company.Develops, recommends, implements and manages the Food & Beverage Department annual budget, business / marketing plan, forecasts and manning guide in line with hotel’s objectives.Assigns accountability to team members, drives and monitors the execution of the department strategic plan to ensure team delivers impressive results.Works with support department heads to ensure Food & Beverage strategies are aligned with the hotel and company goals.Makes key decisions to keep the operations running smoothly sometimes with incomplete information and under tight deadline, pressure and reduced headcount.YOUR PROFILE: Minimum of 3 years’ experience as F&B Director in Italy or abroad for 5/5*L propertiesPrevious work experience in an international hotel chain is an advantage.Excellent knowledge of Italian & English is a must, command of German as well both oral and writtenThe knowledge of other languages is considered a plus.Proficiency with MS Office.OUR BENEFITS:All-inclusive onboarding for a good start at workBuddy programHealthy and balanced employee meals in our team restaurants (also on days off)Individual development planning and support through internal and external training and development opportunitiesCross-exposure opportunities in other Falkensteiner hotelsOpportunities to help shape the future in a dynamic and open working environmentAttractive location for sports and leisure activitiesTeam Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa servicesFurther benefits can be found here: apply exclusively via the "Apply for this job" button.We are looking forward to receiving your application!Take a look at your future workplace:  Hotel & Spa Jesolo *****Piazza Le Corbusier, 6 · I- 30016 Lido di Jesolo (VE) - Italy blog.falkensteiner.com