.. delle aziende clienti partecipando all'elaborazione di due diligence finanziarie (sell-side e buy-side) attraverso: • Analisi dei dati contabili, finanziari e gestionali relativi alla società oggetto della transazione; • Identificazione di potenziali rischi ed opportunità connesse alla transazione; .. altro
Collaboration and innovation' while staying humbly open is at the root of our identity. Brevo' formerly known as Sendinblue' is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo' businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation' Marketing Campaigns over Email' SMS' WhatsApp' Chat' and much more. Today' more than 500'000 businesses across 180 countries' including Sodexo' Louis Vuitton' Carrefour' eBay' and Michelin' trust Brevo's reliable technology and 75 integrations to deliver unparalleled customer experiences' reduce costs' and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023' and has more than 800 employees globally. Its global operations are headquartered in Paris. As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards' we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited' then we look forward to meeting you soon Our Customer Experience team is currently seeking his future Team Lead for our Paris office. You will manage a team of Customer Experience Representatives' SR Representatives &, Specialists and SR Specialists with different backgrounds and nationalities. You will ensure team members are trained and led on a path to success in their roles As Customer Experience Team Lead' you will: - Be a mentor and referent for your team members: give them advice to identify' understand and anticipate complex cases' explain processes' and help them develop their skills - Ensure a smooth daily organization and administration management: make sure back-ups are available' manage schedules and leaves - Be an advocate for your team: communicate about improvement and best practices' demonstrate new features' and identify training needs and provide the resources - Manage the onboarding of newcomers : welcome and introduce them to the teams' following them during their first steps in the company' teach our tools and processes' and ensure their good integration - Ensure a great customer experience: improving processes and tools' managing feedback from team members and sharing it with the manager' reassigning tickets when necessary' checking stats for all teammates and ensuring objectives are met - Be a team player: have a global view of the activity and backlog' anticipate and schedule' and collaborate and communicate with other offices around the globe What will contribute to your success: - At least 2 years of experience in a Customer Experience role - Prior experience in a management role - Fluent in English (mandatory) - Italian language skills are preferred but non mandatory - Excellent team-building and team-management skills - Customer-focused and analytical - Enthusiastic team-player with an ability to collaborate with management in our global offices - Excellent verbal and written communication skills - Good understanding of digital marketing i.e. email-marketing software What we offer: - A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context - Brevo offers an Ownership Plan' which is inspired by ESOP or stock programs. This way' you will participate in the event of financial success with a considerable bonus - Meal vouchers - Swile (12'5 € per day) - Excellent private health care' of which 70% is covered by the company - RTT - Bi-annual global company offsite, inter-office trips (when the current sanitary situation permits) - Work's council benefits (Leeto) - Social and green committees to take care of environmental and social matters - Several services related to prevention' health and personal and professional well-being on Welii platform - Very competitive referral program - Second parent leave: 1 month of fully paid leave - Kids leave: additional time off if your children are sick and need you - English and French classes' and over 155000 courses available on Udemy - Budget to support your workspace at home - A modern office in a central location with free fruits' drinks &, lots of fun activities - Relocation package and visa sponsorship for international talents - Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bikeand more Meet us - A 30-min interview with our HR Team - A role-play - A 60-min video interview with our Head of CX and Associate Head of CX - A 45-min video interview with our Global VP Customer Experience Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of' Managers' and Team Members.