Office 365 and Azure Service Specialist

Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? We are looking for an Office365 and Azure operations specialist to join our team based in our client’s offices in Frascati, Italy. - This position is open to protected categories under Italian Law 68/99 (“Rules for the right to work of disabled people”)._ - Questa posizione è aperta alle categorie protette L. 68/99._ Tasks and Activities: The scope of work will include: - Interfacing with IT management. - Supporting the decisional process through technical and service analysis. - Responding as escalation point for service providers. - Supporting all the ITIL processes implemented. - Supporting IT projects in the operations perspective. - Liaising with the technical staff for their timely inputs. - Promoting improvements and evolution in Office365/Azure area. - Managing exceptions and escalations in the Office365/Azure domain. - Managing Service Continuity and related communication aspects. - Contributing to Service Catalogue maintenance. - Interfacing with software vendors. - Monitoring the internal KPIs. - Assisting in the kick-off of new contracts, integrating the delivery and reporting requirements. - Participating and supporting in Contract review meetings internally and with the clients. - Using BMC Remedy/Helix for: - Reporting - Analysis of Incidents relevant to ITSM and Event management. - Follow the Change Management process. Skills and Experience: The following skills and experience are mandatory: - University degree, preferably in IT or Engineering. - At least 4 years of work experience as Cloud Architect, Service Manager or equivalent. - Good organisational and planning skills. - Understand and adhere to strict deadlines. - Excellent ability to work with remote teams, especially within a multi-cultural environment. - Excellent written and spoken English, another European Language would be an advantage. - Capacity design and management of BMC products and related components - Service Management skills: - Focused to service quality and continuity. - Experienced in managing resources. - Experienced in dealing with suppliers and relevant supports. - User oriented. - Able to comply with internal framework and contribute to extend it. - Used to ITIL practices. - On time delivery. - Proven or certified technical background on the following topics and technologies: - Office365 administration - Intune administration - Ms Exchange Online - Ms Teams/Groups - Ms Sharepoint/Ms Onedrive and related apps (ex. Project Online/Web) - Azure Information Protection - Ms ATP - Ms Azure Tenant administration - Azure Ad - Ms Cloud Pc administration - Network practices, VPN interconnections - Microsoft Dynamics administration - Microsoft PowerPlatform administration - PowerBI - Power Automate - Microsoft Dataverse Why should you apply? : - You will have the opportunity to work within a major institution. - We encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry. - Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; personalized training and development programmes; flexible relocation support.