Customer Success Manager - Italian market

Build a better world together with us You have 80'000 hours in your career. This makes it your best opportunity to have a positive impact on the world. Together with us' you will make a difference - both for our clients and the planet. We offer you the unique opportunity of being part of a small team driving the Italian market' while still belonging to a global company with 140 employees. If that is not the perfect mix of agility &, stability' we don't know what is. We are a green tech company' with long experience in sustainable services. We deliver two platforms' a world leading marketplace for connecting architects and manufacturers (bimobject.com) and the unique sustainability platform Prodikt (www.prodikt.com)' focusing on stakeholders and actors in the construction and property sector. To fuel these platforms' we are also developing BIM objects as well as EPDs. Last but not least' we are also providing a LCA software that enables a unique blockchain technology that brings supply chain and operations together in a LCA context. Welcome to a workplace where we believe in inclusion with open and honest conversations' where we always support each other and together quickly adapt and raise our offering to the next level. We love new ideas and perspectives and strongly encourage people with different backgrounds and experiences to apply. We are now looking for a Italian speaking Customer Success Manager' could that be you? What you'll be doing: - Proactively developing customer relationships in your region that promote retention and loyalty. - Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction by ensuring value. - Provide technical support and advise customers' with the goal to keep customers satisfied' with the offered products and services. - Be the first point of contact' answering questions and solving issues in the most efficient manner for the business and the customer. - Provide training on products and services by educating customers on the flexibility and capabilities of the software so customers are encouraged to continue using the services overtime. You will do great in this role if you have/are - Professional proficiency in Italian and English - Strong and engaging communication skills - Structured' solution-oriented and resourceful - Customer focus attitude and commercial mindset - Proactive' flexible and strong capability of working in a team as well as independently and the ability to prioritize own workload and efficiently manage your time - Eye for accuracy and ability to be analytical and technical at the same time - Experience in the construction industry is a plus - Knowledge in CRM Salesforce is a plus Practicalities The position is located at our headquarters in Malmö and we have a hybrid working model. We know that applying for a job can be intimidating and that applicants rarely meet (or feel that they meet) every single criteria. We also know there are many skills and backgrounds that will contribute to success in this role. So' if this role looks like a great next step for you' please apply even if you can't ", check every box.", We can't wait to meet you