Customer Operation Disputes Specialist with Italian

  • Rovigo
  • Alcon
Alcon is the global leader in eye care' dedicated to helping people see brilliantly. With our 70-plus-year heritage' we are the largest eye care device company in the world - with complementary businesses in Surgical and Vision Care. Being a truly global company' we work in over 70 countries and serve patients in more than 140 countries. At Alcon' we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly' champion progress' and act with speed as the global leader in eye care. Here' you'll be recognized for your commitment and contributions and see your career like never before. Together' we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse' talented people to join Alcon. Join Alcon and help the world See Brilliantly Customer Operation Disputes Specialist with Italian In this role' a typical day will include: - Taking action for the dispute fixing using the IT tool as IRIS (SAP)' Aliquid (e-invoice)' carriers web sites (POD)' order archive (if pdf available) or liaise with local CS or CDA or TS to complete the task. - Support I2C team to manages customer disputes with recurrent examples of possible request related to invoice/goods not received' wrong price' credit note not managed. - Cooperate with the external customers' working on required solutions - Keep monitored trends' root cause' CO impact for all customer disputes requests. - Cooperation and coordination of activities with correct Function/Team for customer related activities or other topics as agreed. - Supporting required controls for their effectiveness. - Timely issue identification' resolution' and appropriate escalation with the key business stakeholders. - Within above scope of responsibility operate according to internal standards' external audit standards' regulatory standards' and legal requirements. - Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role' for which associate has the necessary experience and/or training. WHAT YOU'LL BRING TO ALCON: - Education: Bachelor or Master Degree - Professional experience in order management and order to cash area' min. 3 years - Languages: English fluent, Italian fluent required - Experience in corporate environment' preferably in Shared Service or GBS - Experience in phone customer service - Knowledge of SAP is a must have - MS Excel advanced level must have - SFDC' welcome JDE' Easy Archive as preferrable - Solid understandings of business processes (OTI and I2C related) What we can offer you: - Very best working environment for our employees - Alcon Polska has been recognized as a Top Employer for the two years in a row - Collaboration and frequent direct interactions with business stakeholders - Truly international environment and daily interactions with colleagues from all over the world - Attractive benefits package (private medical care' group insurance' lunch card' transportation allowance' pension plan' Multisport/cultural card' Alcon products for you and your significant other) - Attractive compensation package (including bonus scheme) - Flexible hours and hybrid work possibilities - Brand new office with many facilities inside located at NewCity building' 15 Marynarska Street' Warsaw vetrinabakeca