Customer Service Advisor - Italian Speaker

  • Rovigo
  • American International Group, Inc.
An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Customer Service Advisor within our Medical Assistance team on 12th February 2024. Who we are: AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard' AIG Travel's portfolio of travel insurance solutions and global assistance services' to help them recover from unexpected circumstances that can interrupt their travel plans. What you need to know: Our Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. Our MACs are customer centric' able to demonstrate empathy' are great at listening' have strong organisational skills with the ability to multi-task and prioritise' and they are fantastic team players. Some of the key responsibilities include: - Liaise with customers and corporate clients over the phone and via email' many of whom will be in difficult and sensitive circumstances - Provide practical help and advice to customers who may be distressed or vulnerable - Coordinate medical assistance and emergency medical travel services for customers - Provide customer service support re policy cover' monitoring and reporting on patient status and coordination of travel emergencies' - Provide pre-travel advice' arrange medical appointments or hospitalisation abroad and coordinate air ambulances - Ensure all case handling is accurately documented in our system - Proactively handle escalated calls and ensure complaints are resolved - Work towards targets and key performance indicators (KPIs) to achieve business objectives You will work a 4 on 4 off 12 hour shift pattern from 08:00am to 08:00pm from Monday to Sunday (including some public holidays). What we need from you: You don't need previous contact centre or insurance experience as full training is provided' but you must be resilient' driven and self-motivated with a willingness to learn' and possess the following skills: - Fluent in Italian and English - Excellent written and verbal communication skills - Customer service experience - Ability to multi-task and prioritise workload to meet targets and deadlines - Good numeracy' literacy and attention to detail - Good problem solving skills What can we offer you? - Competitive salary and bonus scheme - 25 days annual leave' plus bank holidays - 2 paid volunteering days each year - Optional private health insurance (including access to Babylon virtual GP service) - Life insurance and income protection - Excellent non-contributory pension scheme - Cycle to work scheme - Employee discounts and cashback on thousands of retailers What happens next: If this sounds like you and you would like to join our award winning Insurance business then please apply now. A look at our Benefits We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care' savings' financial protection and wellbeing. We provide a variety of leaves for personal' health' family and military needs. For example' our ", Giving Back", program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing. We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education' skills' and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer American International Group' Inc.' its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race' color' religion' age' gender' gender expression' national origin' veteran status' disability or any other legally protected categories such as sexual orientation. At AIG' we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation' growth' and profitability. Through a wide variety of programs and initiatives' we invest in each employee' seeking to ensure that our people are not only respected as individuals' but also truly valued for their unique perspectives. To learn more please visit: AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process' please send an email to Reasonable accommodations will be determined on a case-by-case basis. Functional Area: OP - Operations Estimated Travel Percentage (%): Relocation Provided: AIG Travel EMEA Limited vetrinabakeca