Customer Service Agent Italian Native Speaker - Majorel Barcelona

Shift details Shift Start time End time Working time From To Contract Hours Morning 09:00 20:00 Full-time Monday Sunday 39 Comments Rotatory work schedule between 8 and 20h Job description Would you like to help people and enjoy working in the travel customer service industry? If you are empathic' a good listener' with a problem-solving mindset' and enjoy being a team player' we have the right job for you Responsibilities As a customer support advisor for a prestigious travel company' you will understand and identify customer needs. You will be listening' responding' and mediating between our international travelers and suppliers worldwide' always ensuring high customer service. Clarifying inquiries about service' payment' and technical requirements' providing accurate information' and following set processes' via email and phone. Requirements - Italian native and advanced English (Spanish will be a plus) - Excellent communication and interpersonal skills both written and spoken - User-friendly PC skills: Office 365' CRM Database' and other internal platforms. - A problem-solving and solution-driven mentality - A positive' motivated mindset will help you deal with tricky customer problems. - Goal-oriented work approach - An open mind to changing priorities and business processes. - Affinity with travel platforms - Experience within customer service or contact center environments will be valued. - Availability to work from the office and from home (within 100km of the office) - Obligatory studies finished: According to the legislation in Spain' a Document to prove it will be MANDATORY to be able to hire you. Meaning Obligatory studies as ESO or High School. Any higher studies title will be an added value. What we offer Contract - 39h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week and two weekends off per month granted - Available shift: 09:00-20:00h (Rotatory) - Starting with a Temporary Contract (probation period) that will evolve into a Permanent contract for a long term based on performance. - Holidays: 27 working days of holidays/year Benefits - We'll support you in getting all the necessary documentation - ", Feel Good", program that includes Spanish lessons' quizzes with prices' and free group activities such as running' beach volleyball' roller skating' and much more - Free private health insurance if interested when getting a permanent contract. - Flexible remuneration in nursery school transport if interested after the probation period - Attractive employee referral bonus campaign - A multicultural and international working environment - Modern office spaces' well connected by public transport and close to Glories shopping mall (Westfield) - Free coffee every day and free fruit once a week - Be part of an exciting industry-leading department with great opportunities to learn and grow your career - Initial training and continued personal coaching Majorel is a leading customer experience multinational with over 82'000 professionals in 45 countries all over the globe' our OneTeam designs and delivers flexible solutions in 60 different languages that make a difference to the customers of many of the world's most respected brands. Creativity' excellence' and respect are the values that guide our work. To know more about us' please visit majorel.com and you can also follow us on our social media on Facebook' Instagram and Linkedin. Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way' our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking vetrinabakeca