Customer Support Streaming Service - Italian Representative

  • Salerno
  • Webhelp Portugal
About Webhelp Webhelp? is a French multinational BPO company that is making business more human for the world’s most exciting brands.? ? By? choosing Webhelp,? you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. Join us at? Webhelp? and you will have the opportunity to be part of a multicultural team, a fast-paced? environment,? and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs and aiming to provide excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a Customer Experience Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regard to software functionality Provide technical support and troubleshooting of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Native or Proficient in Italian (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude Previous experience in Customer Service is highly valued For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Performance bonus Health insurance with a dental plan (after 6 month's contract) Relocation package: shared accommodation and flight reimbursement Possibility to do Work from Home based in Portugal Life at our company: Work in a diverse environment with people from over 75 nationalities Benefit from our modern amenities, many discounts on local businesses, company parties and events, and much more We promote inter-company mobility to work at any of our sites around the world All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal-opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.