Customer Support with Italian

  • Bergamo
  • Real Recruitment Solutions
Why Choose Us Looking for a fulfilling career representing some of the world's most captivating brands? Join our diverse team and make a tangible difference in our clients' businesses every day. We're seeking a Customer Support Advisor to deliver exceptional service, ensuring quality and enhancing performance consistently. Your role: As a Customer Advisor fluent in Italian your responsibilities include: - Guiding viewers through inquiries via phone and/or chat - Offering account and application support, particularly regarding software functionality - Providing technical assistance and resolving issues related to system configurations and network settings - Delivering prompt and accurate responses to viewer inquiries - Contributing to enhancing brand engagement for our client We're a Great Match if You: - Are a native or proficient Italian speaker (C2) and fluent in English (B2) - Have a genuine enthusiasm for the entertainment and media sector - Demonstrate outstanding communication skills, empathy, and teamwork - Possess familiarity with digital streaming services and devices - Embrace a positive, can-do attitude Even if you don't meet every qualification listed, we encourage you to apply. We're committed to finding the right fit for you, whether it's this role or a future opportunity. What We Offer: - Competitive compensation package - 1200-1250 euros gross base salary - Performance Bonus - 100€ per month - Comprehensive private health insurance from day one - Bring a Friend Program with attractive incentives - Personal and professional development programs, including mentoring opportunities - Participation in a dynamic, multicultural project - Flexible scheduling - A diverse workplace with colleagues from over 75 nationalities - Access to modern amenities, local business discounts, free medical appointments, sports and social responsibility activities, internal events, and more - Opportunities for inter-company mobility across our global sites Work Environment: Remote work available for individuals already based in Portugal RELOCATION PACKAGE: - Reimbursement of Airfare on the 6th month of contract up to 400€ in Economy class - Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)