Ocean Freight Operations Manager

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — OVERALL PURPOSE OF THE JOB - Disciplinary and technical management of the operational units (ocean import and ocean export) - P&L responsibility of the respective area - Customer portfolio management and active support of business development initiatives (expansion of existing business and development of new business) - Support of process management and joint development of productivity and efficiency (operational processes) - Supplier and partner management - Active support in debtor management (AR) - All actions always correspond to the corporate mission statement (Toll Core Values, Policies and Guidelines); PRIMARY DUTIES & RESPONSIBILITIES Toll policies (follow-up) - Continuously adapt to the One Toll approach, close and preferred co-operation with relevant Toll BU’s - Act in accordance with Toll’s Health and Safety standards - Continuously adapt to the expectations of the Operational excellence, Continuous Improvement and Customer Centricity programs by Toll - Make sure that your PAR is completed on time and in line with Toll’s and personal KPI´s - Comply with Toll’s Education (compulsory training) and Development guidelines - Ensure compliance on TOLL Italy’s ISO and AEO accreditations. Processes Processing / Clearance / Operations Disciplinary management of employees, which includes the following topics and areas: - HR Management - vacation, absence/attendance planning - Employee Goals - Defining/Determining/Tracking and Evaluating as per PAR - Personnel development - elaboration of training requirements, planning and implementation of training (internal/external) Technical management of the operational units (import and export) in relation to - Order assignment, order entry and order processing - Passive support in order preparation and follow-up, e.g. on-call communication, status updates, milestone management - Continuous service and performance improvements - Handle escalations and resolve problems related to day today operations. - Productivity, utilization and work performance as well as working hours - Claim Management - Implementation of SPOT / ADHOC orders together with pricing, allocation and process management, supported by sales if necessary - Understanding of local customs regulations pertaining to importing & exporting of goods. P&L management - Profitability assessment of the customer portfolio - Key figure definition - productivity / gross profit per order, per employee, per TEU, per cubic meter - Transmission of key figures to Pricing Management in order to incorporate the minimum GP margin into offers - Monthly financial statements according to corporate specifications, results analysis, - RTD and budget planning - Order result monitoring related to AP/AR together with AP Finance, Sales and Process Management Business Development - Support sales in expanding existing customers - Support sales in the implementation of new customers - Passing on sales information to sales at home and abroad - Support in setting up, implementing and updating SOPs (Standard Operating Procedures) - SPOT / ADHOC conception support - Active participation in customer QBRs Process optimization Active and passive support of process management: - Determination and transmission of key figures as well as sustainable control in relation to the achievement of key figures - In the AR process, which positively influences cash flow SOP - Management according to process management specifications Supplier management Supplier portfolio - maintenance: - Selection of suppliers according to requirements profile, needs, price and service - Pre-carriage, on-carriage, warehouse, courier, documentation and customs (in consultation with the sea freight and air freight management) - Implementation of the AP processes according to specifications and tracking of compliance with the specifications - AP cash flow management support (i.e. payment terms and credit limit monitoring) - Performance/service review meetings Debtor management - Prompt billing to customers according to specifications - control and support of the operational units - Support and, if necessary, finding solutions for billing differences that lead to payment delays - Active control of compliance with credit limit requirements (customer) and appropriate organization of solutions Supervision - Coach the team and fully utilize team’s resources - Take leadership in achieving internal and external (TOLL) KPI’s - Monitor services level and ensure customers satisfaction - Continuously seek improveme