Event Service Expert - Event Coordinator

Additional Information Seasonal role. March - October 2024

Job Number 24018504

Job Category Food and Beverage & Culinary

Location The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Benatky, Italy VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for an Event Service Expert - Event Coordinator.

The Event Service Expert will report to the Events Manager and she/he will be part of the Event department.

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What we offer

• Professional career progression at international level in 8000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

What you’ll do

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible; thank guests with genuine appreciation and provide a fond farewell.
• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

General Food and Beverage Services

• Communicate additional meal requirements, allergies, dietary needs, and special requests in the BEO.
• Verify that tables are set according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Perform other reasonable duties as requested

Banquet Room Set-up

• Ensure coffee breaks, carts, and stations are prepared with appropriate food and beverages as stated in Banquet Event Order.
• Work with kitchen-banquet maître-stewarding for defining and have tables, action stations, buffets, service carts, dessert table/carts and cordial carts prepared with specified tools, wares and equipment according to company standards.
• Work with Engineering and IT team to set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use.

Banquets

• Respond to and try to fulfill any special banquet event arrangements requested by guest.
• Make sure buffet items to ensure consistency and freshness in presentation from opening to closing.
• Follow up on special banquet event arrangements requested by guest to ensure compliance.
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.

Bartending

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Make sure that ice, glassware, paper supplies and liquor are stocked and re-stocked prior and during the execution of an Event
• Identify with Bar Manager and Purchasing Manager all necessary supplies, specifically bottle-for-bottle liquor restock

Steps of Service

• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate

Communication

• Talk with and listen to other employees to effectively exchange information.
• Provides assistance to coworkers, ensuring they understand their tasks.
• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discre