IT Field Service Specialist

We are hiring our future IT Field Services Specialist M/F/d is our company MKS ATOTECH based Reggio Emilia (Spain).

The purpose of this position is to provide professional IT support to all customers, internal and external, within the assigned geographic region :Lainate and Reggio Emilia (Italy).

Your missions will be:

• Work with the global Field Services.
• Applications and Infrastructure Teams to identify, analyze, and resolve IT issues in a timely fashion.
• Participation in projects as directed by the IT Field Services Manager.
• Independent and Team driven identification and implementation of IT and business process enhancements.
• IT vendor management is a critical aspect of this position. Vendors may be local, regional, or global. Participation in vendor governance activities.
• Cost control activities including the creation of purchase requisitions.

You will also:

• Respond to all customer requests for assistance in a professional manner
• Troubleshoot, diagnose and thoroughly document reported problems
• Respond to customer requests and provide timely status updates within established SLA’s
• Make adjustments, repairs and and/or perform preventative maintenance on computers, telephones, printers, mobile devices and other IT related equipment
• Identify, troubleshoot and repair software and hardware errors and/or problems
• Ensure local area network, wireless and VPN access and troubleshoot network connectivity issues
• Manage local and regional IT asset inventory, ensure compliance with MKS standards
• Conduct local and regional new employee IT on boarding activities
• Provide office and workstation setup and relocation support
• Travel as needed to support all sites in the assigned geographic area

Your profile:

• Associate’s degree in Computer Science, Information Systems or related field
• 3/5 years of experience in IT technical support
• Full Professional Proficiency in english
• IT technical certifications a plus
• Good communication skills, both orally and in writing
• Focused on providing excellent customer service
• A proven track record of accomplishments and strong interpersonal skills are required

Job Types : Full-time, Permanent

Salary : From €32,000.00 per year

Work Location: In person