Crespellano Commercial Operations Manager

Job Description: Key Responsibilities: - Interface between the sales office, the sellers and the sales management- Interface between commercial office and Finance- Preparation of margin analysis for commercial management- Maintenance of the price list (calculation tool)- Constant updating to the commercial management on the progress of orders taken, possible orders, shipments, etc...- Participation in S&OP meetings in preparation for the changes to be made to the production plan- Responsible for creating and establishing Best Practices for Commercial office compliance and risk controls.- Ensuring Commercial office adherence to Tax, Ethics & Compliance, SOX as well as other Terex mandated compliance controls- Where required, the creation of new/updated processes and policies to support improvement activities- Establish a Customer - Centric culture that focusses on developing our people, providing the right tools to delight our internal customers with accurate information in a timely manner- Develop internal metrics to ensure order accuracy (Quality) and timeliness with improvement plans based upon LEAN and other optimization principals- Manage daily meeting to co-ordinate customer requirements with production planning, finance and transport- Help drive production plans by ensuring that customer orders are slotted correctly and that manufacturing constraints are in line with forecasts and customer order book.- Provide on time and accurate information and reporting to the Sales Manager.- Assist with compiling forecast data and providing pipeline visibility on quoting activity- Assist Sales Managers by preparing and submitting quotations to Customers, ensuring all specification and pricing criteria has been met. Manage the Sales Administration process to ensure: - Department is working in compliance with Tax and SOX processes and that appropriate approvals are in place prior to product shipment.- Internal and External Customers are regularly informed of their delivery date at all times, thereby ensuring excellent customer service and customer satisfaction.- Upload and progress orders on a daily, weekly basis to ensure that customer requirements are achieved.- Responsible for shipping, export documentation including letters of credit- Create and provide proper visibility on our performance for our customers Qualifications and Education: - A degree level or diploma qualification in a Business Discipline.- Requires strong interpersonal and communication skills to build relationships, prepare and deliver formal presentations.- Requires process oriented person with significant focus on process improvement (LEAN).- Requires well-developed problem solving skills with the ability to establish creative solutions.- Requires advanced PC and technical skills (heavy excel & ERP(s) system use.- Requires advanced written communication skills to prepare proposals and business correspondence.- Requires strong time management skills.- Ability to work independently while coordinating activities with a variety of globally located and diversified teams.- Experience in the international marketplace with some cross cultural resourcefulness is a distinct advantage.- Experience within a role of similar size and scope.- Excellent technical and mechanical knowledge.- Must be focused on customer needs, listen openly and attentively to those needs, and able to translate those needs into plans and actions.- Adept at negotiating/recommending solutions.- Specific experience involving Importing/Exporting/ Letters of Credit/Bank Guarantees.- Complete experience in a Sales Administration/Customer Support/Customer facing role.- Fluent English (spoken and written). Other preferential language: German or French.- Education and Training.- Preferable previous knowledge of the Oracle system, or other ERP systems.- - Ability to develop custom multi-source spreadsheets and reports highly desired. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex Overview: At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, lis