Application Engineer in Surface Treatment - Urgently Hiring!

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.Dare to make an impact? YOUR ROLE Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customersConsult customers on solutions generating value for their use cases andPerform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM systemWork with application equipment to provide solutions to enhance customer adhesive related processesLeverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleaguesReports quality issues / customes claims to relevant parts of the organization Drive customer experience by optimizing automated customer interactionsIdentify opportunities to create customer value in remote settings by leveraging remote interaction tools Supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customersResponsible for products application / technical training and coaching of field sales forces and customersResponsible for directly communicating with sales, marketing, PD, Innovation, members of field teamPromote internally SBU innovations and best learnings cross accounts YOUR SKILLS Master's Degree in Materials Science, Chemistry or related fieldsExcellent level of EnglishLocation not far from Milan is requiredGreat communication skills to deal with customers and stakeholdersDecision making and problem solvingInfluencing and negotiating skillsStrong analytical skillsProficient usage of Microsoft Office packageWillingness to travel (min. 60% of the time) At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.