Customer Satisfaction & Quality Manager

Mission Manage the Customer Satisfaction & Quality function within one site and develops quality action plans, allocates resources. Manage the team and the Customer Satisfation & Quality strategy of production site of Stezzano. What will you do? Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction. Organize/manage the Quality function within a given entity Advise management regarding quality matters. Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards. Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop in order to result in economic effectiveness Manage the CS&Q in the Plant: - VOC : Voice Of the Customer - Interact regularly with customers to better understand their expectations and concerns - Represent the voice of customer and drive the customer centricity within the entity - Influence the decision process of their entity to always consider the voice of the customers - Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan Quality Excellence & System - Run CS&Q related & the Product Return Management - Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement - Consolidate all Non-Quality Costs and drive improvement actions - Alert the management on issues - Contribute to the Tailored Supply Chain implementation Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity Manage the Quality Management System of the entity Be responsible for people management including goal setting, performance management, competency. What skills and capabilities will make you successful? Relevant experience in Quality department Experience in managerial roles Fluent English in mandatory Quality improvement tools, techniques & models Statistical quality techniques and analysis What's in it for you? Permanent contract Flexibility on the job; Exciting work in an international company, with opportunities to lead and contribute to various collaborative projects with cross-regional teams; Special training tailored to your needs and career goals; Opportunities for growth based on clear development paths; An environment where employees have equal opportunities to reach their maximum potential, depending on personal performance and aspirations; Global Family Leave program; canteen meal; Equity plans; Welfare programs that can be extended to your family; Health insurance and professional/extra-professional accident insurance. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.