.. attentamente chi stiamo cercando! Stiamo cercando un professionista dinamico e proattivo per unirsi al nostro team come Consulente Energetico. La persona ideale sarà orientata all’imprenditorialità, dotata di spiccate capacità relazionali e pronta a cogliere un’opportunità professionale qualif... .. altro
To get the best candidate experience' please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce' the Customer Company' inspiring the future of business with AI Data CRM. Leading with our core values' we help companies across every industry blaze new trails and connect with customers in a whole new way. And' we empower you to be a Trailblazer' too - driving your performance and career growth' charting new paths' and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Overview The role of the MCe Success Guide is essential in helping to grow value and improve adoption for the Marketing Cloud Engagement solution. The Success Guide will deliver business value and cloud expertise through targeted engagements for Premier and Signature customers. They engage with customers across all account segments' offering one-to-one guidance and recommendations. With the support of AI and automation' Success Guides provide the right recommendation at the right time' enabling customer value realisation at scale. A successful Success Guide is organised' agile' and passionate about Customer Success. They have a background in customer success with strong presentation and communication skills in both one-on-one and group settings. The Success Guide can work independently and operates as a great teammate with a proven ability to work across internal teams such as Sales' Support' Success Managers' Architects' and Onboarding. Using their product knowledge they deliver value to both customers and internal teams. Responsibilities - Deliver 1:1 Expert Coaching Sessions - Action Best Practice Insight - Product Adoption - Technical guidance - Adoption Guidance - Drive Success Engagements - Contribute to internal and external program content Required Skills &, Preferences - 2 years of relevant work experience in a similar industry [SAAS] - Strong written and verbal communication and presentation skills - Solution-Focused Problem Solving - Strong technical competence' ability to learn and distil complex products - Experience consulting with end users and C-Suite - Proven ability to manage time and prioritise activities while working in a high-performance environment - Understanding of business analysis' change management' user adoption' release management' and governance - Ability to research' conduct deep dive discovery calls' and prioritise customer issues' leveraging internal tools and escalating to relevant teams as necessary - Experience in one or more Salesforce products including Marketing Cloud is a plus - Proficient in English AND a second European Language - German' French' Italian Soft skills - COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements - EXPERTISE: Working knowledge of industry-standard processes and implementation experience of the Salesforce product suite' understanding of the Marketing process and customer lifecycle - LEARNER: Interest in continued education around new technologies and complex business and technical concepts - PASSION: Passionate about Customer Success - TRUST: Ability to earn and build trust with customers BENEFITS &, PERKS Comprehensive benefits package including well-being reimbursement' generous parental leave' adoption assistance' fertility benefits' and more - World-class enablement and on-demand training with Trailhead.com - Volunteer opportunities and participation in our 1:1:1 model for giving back to the community - For more details' visit https://www.salesforcebenefits.com/ In school' or graduated within the past 12 months? Please visit FutureForce for opportunities. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay' employee resource groups' inclusive benefits' and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race' color' religion' sex' sexual orientation' gender perception or identity' national origin' age' marital status' protected veteran status' or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.