Customer Success Manager

Introduction The research is focused on individuals who are Early Professional Hires with a maximum of two years of professional experience. Your Role and Responsibilities Your Responsibilities In That Role Will Be - To understand customer business and technology needs in order to become the face of IBM to the customer - To serve as a trusted technical expert for the customer’s cloud migration, deployment, adoption of Hybrid Cloud & AI Offerings - Leading technical conversations and persuading others to take action based on requirements and value provided by solutions - To handle difficult customers or situations and demonstrate resolutions - A willingness to take initiative and tackle things on your own - Navigating data and people to find answers - Execute customer success plans to drive adoption post-deployment - Co-creating MVPs or PoCs to accelerate time to value - Driving bootcamps to enable practitioners with essential solutions skills Required Technical and Professional Expertise - Bachelor's degree in a relevant field (Computer Science, Engineering, etc.) - Strong academic performance or relevant projects during studies - Up to 2 years of internship or work experience in a technology-related role - Familiarity with hybrid cloud technologies and AI is a plus - Knowledge of software development methodologies and best practices - Strong problem-solving and analytical skills - Effective communication skills, both written and verbal - Ability to work collaboratively in a team environment - Eagerness to learn and adapt to new technologies and industry trends Preferred Technical and Professional Expertise About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.