Operations Agent Fit & Groups Summer 2023

Join our global TUI Musement Operations & Delivery Team in Sorrento, Italy as an Operations Agent ( FIT & GROUPS ). This is a locally employed position. You must have the right to live and work in the Italy before applying. If you live in Europe and would like to work abroad - please search for our 'flexible' jobs. ABOUT THE JOB Oversees and manage hotel and land service reservations for groups and individuals Ensure last minute operational changes and/or reservations Ensure all reservations are managed in detail and suppliers receive them on time Load correctly all reservations in the system Send all needed documents (final details and vouchers) to the clients Send the proforma invoice to the clients in advance when pre-payment is required Monitor pre-payments both of clients and suppliers Solve daily operational issues Assist clients when on the spot through the emergency line Re-check all reservations day by day Monitor booking positions for groups and send weekly updates to the hotels ABOUT YOU Excellent communication skills, both verbal and written in English is required. Other European languages would be advantageous. Great organizational skills and ability to work in a fast-paced environment. Experience in the leisure and tourism industry is desirable. Able to work in a flexible manner (including different shifts Monday-Sunday) Able to solve problems independently and embrace our digital culture. Easily adapt to working changes and quickly learn new skills A collaborative and great team player Ability to prioritize in day-by-day workload ABOUT OUR OFFER Competitive salary and benefits as standard Career progression opportunities in more than 50 countries worldwide Develop yourself as part of a friendly, richly diverse and virtual international team Exceptional approach to your learning - access to free learning platforms & language lessons TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. TUIJobs #TUIMusement